Accessibility Statement

Citizens State Bank is committed to ensuring our members can readily access the products and services we provide, both in our physical locations and on our website. We have voluntarily undertaken efforts to comply with the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0, Level AA” (“WCAG-2.0 AA”), a set of guidelines adopted by a private group designed to maximize accessibility of web content.

As the law and accessibility standards continue to change and we strive to deliver the most up-to-date content online, please understand that our efforts to improve online accessibility are ongoing. We encourage you to report any accessibility issues you may encounter.

Online and Mobile Accessibility

  • Keyboard accessible navigation and forms
  • Headers that help define page organization
  • Photos that have proper alt descriptions
  • Color contrast that assists reading for people who are color blind or have vision impairments

Physical Accessibility

We are committed to providing accessible branches and ATMs for all of our customers.

Our ATMs

We have talking ATMs with voice instructions. Our ATMs have speech output capabilities and are accessible in English as well as in Spanish. Talking ATM earphones and Y adaptors are available to customers free of charge.

Our ATMs meet The Americans with Disabilities Act (ADA) maximum height and reach requirements.

Our branches

We regularly monitor our locations for compliance with the ADA, state, and local accessibility laws by surveying the parking reserved for customers with disabilities, curb cuts and ramps, walkways, entrances, queuing lines, teller counters, safe deposit facilities, customer service telephones, and lobby areas.

If at any time, you have any specific question, feedback or concern about the accessibility of any particular webpage on, or any of our physical locations, please contact us at [email protected].